Respond is a complaints and case management software solution which is easily tailored to your unique processes.  It is suited to organisations of all sizes with a need for an efficient and proven method to run their customer feedback operations.

Why is it Different?

Many organisations are experiencing challenging market conditions including increased competition, commoditisation and the need for innovative differentiation; the expanding gap between customers’ expectations and actual experience; and growing compliance and legislative demands. 

With the customer at the heart of the business, feedback and complaints play a vital role in reducing the gap between an organisations strategy and the actual customer experience. As a opposed to forcing a CRM solution to do something it cannot, Respond offers a deep feature set to collect and assess feedback for your enterprise. With Respond, feedback can act as a business barometer by exposing early warning signs of inherent problems and providing the insight to drive essential product, service and process improvements throughout the enterprise.